FAQ's
A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:
Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.
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hub-iesafepay.com is operated by HubPeople Ireland Limited
The Greenway, Block C Ardilaun Court, 112-114 St. Stephen’s Green, Dublin 2
The first-class wesites that we proudly provide at Hub-IE safepay enable users from all over the world to search for and make meaningful connections and relationships using safe, enjoyable, and secure online dating platforms.
Submit a Query
Why does my bank statement have a charge for hub-IE safepay?
“Why am I being charged?”
“I am trying to pay. Why is my card being declined?”
Sometimes, online payments are 'suspended' due to the routine checks performed by banks on online dating transactions. If you're experiencing any issues with this, please contact your bank directly to verify your membership and resume your upgrade.
You can cancel any premium membership plan at any time online to resume your standard (free) membership. To do this, visit your Account Settings area of the site, and follow the instructions provided.
“How do I cancel my subscription?”
To cancel any mobile billing, text 'STOP' to 89595.
“I pay via my mobile phone provider. How do I cancel?”
Upgrade or amend your account membership easily online at any time! Once you're logged into the site, head over to your Account Settings > Membership area, or you can simply click on any of the various upgrade points around the site, then select the membership plan that suits you best.
“How can I pay for membership?”
VIPs get full access to all the site's premium features, facilities, and benefits, each expertly designed to boost your chances to find exactly what you're looking for online. These perks include (but are not limited to!) totally unlimited messaging, access to all photos and videos, priority placement of your profile and content sitewide, and insights into who already likes you.
“What are the benefits of VIP Membership?”
hub-IE safepay
The charge that you’re seeing is associated with the premium membership plan that you’ve selected to activate on a website supplied by Hub-IE safepay.
To quickly find your membership on any site supplied by Hub-IE safepay, please enter the email address you may have used when signing up.
